Frequently Asked Questions
Simply select your preferred product, customise any available options, and add it to your cart. Once you complete checkout, you’ll receive an order confirmation email with all the details.
Yes, we offer same-day delivery within Dubai for selected items. Cut-off times apply. For urgent orders, please reach out to us on WhatsApp.
Absolutely. At checkout, you can choose your preferred delivery date. We recommend scheduling in advance during seasonal peaks.
At the moment, we deliver across the UAE. For international gifting requests, please contact us — we may be able to accommodate select orders.
Yes. Every order includes a complimentary message card, customisable during checkout.
About our Roses
Yes, every preserved rose begins as a real, naturally grown bloom.
With proper care, our roses last 1–3 years while maintaining their colour and softness.
The roses undergo a multi-step process where natural moisture is replaced with a gentle, plant-based glycerin solution. This stabilises the petals and keeps them looking fresh for years.
No watering or misting is required. Simply keep them in a cool, dry space away from direct sunlight and humidity.
Some roses retain their natural colouring, while others are enhanced using safe, cosmetic-grade tints to match our curated palette.
Custom Hampers & Bespoke Orders
Yes, we love creating bespoke hampers! You can either choose from our ready-made designs or work with us to create something tailored to your occasion, theme, or colour palette.
Our team curates a wide range of luxury items including preserved florals, candles, artisanal treats, baby gifts, fragrances, chocolates, skincare, corporate elements, and more.
Custom hampers typically require 24–72 hours, depending on complexity, quantity, and product availability. For bulk or corporate orders, we recommend reaching out at least one week in advance.
Yes — we specialise in event gifting, hotel room drops, wedding hampers, and corporate requests. Our team works closely with planners and clients to deliver premium, cohesive gifting experiences.
Certainly. We can customise tags, ribbons, stickers, cards, and even product packaging for corporate or wedding orders.
